"The offer date" the prices mentioned in this site is valid till 25th November 2019
Thank you for your enquiry for Lioncrm.in sales leads and support leads management system. The software is helping companies like yours to manage their multiple leads and multiple activities , multiple projects with touch of button. We are hereby giving you the details on how you can also Lioncrm.in and manage your business efficiently and grow your business.
Section 1 :-Lioncrm.in has the following features
- i. Enq leads registration/Lead capturing
- ii. Bulk data upload
- iii. Lead Filtering - HOT/Warm/Cold/scrap
- iv. Allocation to multiple staff ( Lead routing and distribution)
- v. Lead Nurturing and Management
- vi. Leads follow up/scheduling
- vii. Order confirmed section
Section 2:- About Software:-
- i. This software is web based software which will work thro internet only , so that you can view your software reports from anywhere any time.
- ii. The training will be provided FREE over phone, internet, chat , email - In case you need our staff to come to your location and provide training, that can be done at extra cost .
- iii. Kindly allocate one or more staff from your side who knows English for this training to learn from us and train others at your office
Section 3:- License information:-
- 1. Plan name:- Lion-start up plan (Monthly user license plan �MULP) (or) (Yearly user license plan �YULP)
- 2. Lioncrm.in - Nissi server License (Software works from Nissi server only)
- 3. HO - (as per the order placed by "Indian customer")
- 4. Branch License - (as per the order placed by "Indian customer")
- 5. Online User license - (as per the order placed by "Indian customer")
- 6. Admin user-1
- 7. Number of features requested - 7
Section 4:- Lion-Prudence -Version details:-
- 1. Software version: Lioncrm -ver-2 (mobile compatible)
- 2. Web based version - Cloud- Online software
- 3. compatible to mobile & Tablets
- 4. Online version Can be accessed via internet from anywhere anytime.
Section 5:- Quotation:-
- 1)Enq leads registration/Lead capturing
- 2)Lead nurturing
- 3)Lead Filtering - HOT/Warm/Cold/scrap
- 4)Allocation to multiple staff ( Lead routing and distribution)
- 5)Lead Management- admin
- 6)Leads follow up/scheduling
- 7)Order confirmation
7 modules included
Section 5 b:-
User License - yearly charges:-
- 1 ) Online User License= (as per the order placed by "Indian customer") (included)/li>
- 2)Branch license - (as per the order placed by "Indian customer") (included)
- 3) HO license = (as per the order placed by "Indian customer") (included)
- 4)Admin user = 1 FREE (included)
- 5)Integration to third party sites leads (will be done using the hours in section 5D)
Note :- customers who opt to pay for the full year will be given 1 month discount during the offer period (before the offer date)
Section 5 c:- (optional) If customers feel that they need training (or) customization to the lioncrm software beyond the FREE hours that are provided, then they mayo pt for additional training hours as mentioned below :- (pay ONLY until the training and implementation has been completed to the full satisfaction of customer.)
|"Nissi implementation staff"- 100 hrs/pm||Rs. 35,000/- +Tax|
|"Nissi implementation staff"- 50 hrs/pm||Rs. 17,500/- +Tax|
|"Nissi implementation staff"- 25 hrs/pm (excluding 18% gst)||Rs. 8750/- +Tax|
Section 5 d:- (optional) If customers feel that they need a staff from Nissi to be sent to customers premises @ site personally to train the staff of customer, then nissi will send a Tamil/English speaking staff to customer premises as per terms explained in section the Monthly charges section :- (pay ONLY until the training and implementation has been completed to the full satisfaction of customer.)
1) "Nissi implementation staff"- Rs. 35,000/- (per month) + (customers pay for the travel,food and accommodation of "Nissi Implementation staff")
Section :-6 Terms for Lioncrm.com - Nissi server License:-
"The offer date" is given for specifications requested by customer combined with user license and the branches and valid upto "The offer date" only. If customers does not opt for all same specifications, or if the payment is not done before the offer date , there after the "without offer pricing" prevailing will be sent after "The offer date"
- 1. The software "user license subscription charges" is subject to terms of "order agreement and maintenance contract. ("agreement")" listed herebelow
- 2. To process the order, Once the first payment is received, Nissi will start the process of training and the Issue of User licenses within 15 days of the payment.
- 3. the agreement terms mentioned in this ("agreement") will be deemed as agreed when payment has been done and also the terms which will also be available elaborately in the �admin login area� of lioncrm.com software which when signed and logged in will be deemed as agreement signed.
- 4. Optionally nissi will also send the printed agreement for signature to customers
- 5. Delivery of software license logins will be as follows:-
- a. Online version lioncrm.com license will be sent within 15 days from the date of payment
- b. Lioncrm.com implementation agenda � will be sent within 24 hours from the date of payment
- c. signing "Order and maintenance agreement" - within 10 days from payment
- 6. Payment terms:-
- 7. 100% advance on or before "The offer date"
- 8. Monthly user license charges will be automatically debited to your account via auto debit exactly on due date for which customer will approve the debit via online debit from the :Nissi payment gateway:
- 9. Monthly user license charges (MULC) are being paid by customers only as subscription charges to use the software until such time the customers want to use the software .
- 10."The offer date" means the usual initial discount charges extended by Nissi to all customers to who subscribe to lioncrm.com software irrespective of they (customers) request for discount or not for the following reason.
- a. This "The offer date" discount is also provided to compensate for the delay if any from both sides for full lioncrm.com implementation only. So still if there are any of the delays from both sides the renewals cannot be delayed or payments cannot be withheld as there will be no delays caused intentionally from both sides.
- b. This "The offer date" discount is also provided for customers to spend for implimentation & customization as long as possible so that they can have a fully customized software perfectly suitable as per their working culture.
- 11. customers may opt for more users, more modules, more branches, more stores, more work locations ,more of other services @ extra cost prevailing at the time of such request.
- 12. Implementation meaning :- "Lioncrm.com implementation" (or)"software implementation" means teaching the "client" how to use the lioncrm.com software , how to adapt and use the lioncrm.com software fully for day to day use for business activities and handhold the "client" and staff of client to use the software fully until they are fully able to use the lioncrm.com.com software .
- 13. "customization" means to make changes to lioncrm.com software and to modify, add features , modules ,reports etc., in the software as per the request of "client" if the request is technically and commercially cleared ,viable and possible subject to the terms.
- 14. "User License" means the "subscription charges payable by customer to use the lioncrm.com software" for a specific period .( and) each login and a password(s) provided by Nissi Infotech P ltd to customers to log into the lioncrm.com software can access any one or all of the 10 modules of the software from one computer at a time/by one person at a time. Using one user license and accessing different modules ,by different users , from different computers,simultaneously at the same time is not allowed. The access to any module will be based on the access rights provided to that particular "user" by the admin of the software
- 15. Nissi does not provide the lioncrm.com software to any customer without first providing the full demonstration of the software explaining its features to customers. Customers agrees that they have seen the see the full demonstration (free of cost one time) of the software and only after checking all the features of the lioncrm.com, they have ordered for the software. After placing the order and making the payment , customer agrees not to dispute anytime that they expected some feature to be there and its not there.
- 16. Systems and procedures adopted by nissi for training the customer and their staff on lioncrm.com and customizing the software as per the need of customer :-
- a. 5 hours free Training on lioncrm.com during the "first month" is for all plans upto 10 licenses. 5 hours free Training on lioncrm.com "every month" is for all 20 to 100 licenses. :- Nissi will be first allocating the "nissi implementation staff"to teaching ,training and implementation of software lioncrm.com remotely online for customers for 5 hours every month. In addition to this, in any case customers request , Nissi will be sending "nissi implementation staff" to their premises who can speak Tamil and English to train customer and staff as long as they want the staff to be there subject to the terms -which will be sent on request.
- b. Once this free 5 free hours are exhausted , customer will have the option to purchase additional hours packages as provided in this terms
- c. 5 hours free customization on lioncrm.com during the "first month" is for all plans upto 10 licenses. 5 hours free customization on lioncrm.com "every month" is for all 20 to 100 licenses. :- Nissi will be allocating one our staff called the "Nissi customization staff " at Nissi campus at coimbatore-India for customizing the software as per the need of customer . Every customer will be allocated 5 hours of "Nissi customization staff" free of cost every month to provide customization, maintenance and support per month , until the customers "user license" is renewed and paid on "due date"
- d. Once this free 5 free hours are exhausted , customer will have the option to purchase additional hours packages as provided in this terms
- 17. Customization/modification/adding new features to Lioncrm.com:-
- a. The software quotation is given for the facilities that are already existing in the software only. All new features, modifications, customizations (whatever facility big or small that is not available in the software and is being requested by customers) will be done for customers by using the "5 hrs Free customization per month" . All other customization beyond 5 hrs will be treated as follows:-
- b. charged extra @ Rs.700 per hour. (if the request is for less than 25 hrs)
- c. Customer can request extra hours of "Nissi customization staff" @ 25 hrs per month, 50 hrs and 100 hours per month @ Rs.350/- per hour
- 18. Time taken for implementation:- Lioncrm.com Implementation may take upto minimum of 7 to 15 days to complete However the time may vary depending on :-
- a. the speed in which the data requested by the Nissi implementation engineer is supplied by client.
- b. if there are more branches /sites and more users
- c. If the customers staff are not able to pick up the training at the speed expected. (o) not allocating time for training.
- d. The data needed to be fed in lioncrm.com is not ready in the format required by Nissi
- e. And various other issues
- f. The implementation can be expedited by the client by following the rules, systems, instructions provided by implementation engineer of nissi. Implementation systems , rules and terms will be provided by nissi implementation engineer before starting the training. Also nissi advises "client" to get ready with data and systems that is needed for speeding up the implementation.
Section :-7 OtherTerms for Lioncrm.com - Nissi server License:-
1. Once the monthly post paid "customization staff " and "Nissi implementation staff" have completed their work of customization and implementation , customer will have the option to opt for the following pre-paid packages for small issues arising thereafter for few hours/ few days , months of work. Nissi will send the details of these packages as and when they are needed by �client�
2. Renewal charges :-Lioncrm.com monthly user License charges (MULC) have to be paid on monthly basis , on or before 5th of every month (or) exactly 30days after the after the first payment incase of monthly user license plans, and exactly 12 months after the first payment in case of yearly user license plans -the "due date" . This is irrespective when the training and implementation of any old or new modules have been completed finally. The huge discount offers are provided to customers is to cover the cost during such reasonable delays(from both sides) if any only. Once the User license has been enabled, the user licenses becomes due for the next 30 days or 12 months as the case may be.
3."user license renewal increase�(ULRI)" User license charges will be increased 20% every year to support the constant cost escalations and demand for more infrastructure, technology updates and server security and support for the Lioncrm.com software.The yearly increase will be applicable for Lioncrm.com Yearly user License charges (YULC), for Lioncrm.com quarterly user License charges (QULC) and Lioncrm.com monthly user License charges (MULC) exactly after 12 months from the date of first payment (date of order).
4. Hosting space for software :- To support constant need of more hosting space ,all the allocated users license will be provided 1 GB (one GB hosting space each for the first year along with software.. If the space requirement increases faster than expected , Nissi will add more space to �client� every year to cope up with the demand by the usage of client at extra cost prevailing at the time of such request.
5.Refund /cancellation policy:- Customers can request for a cancellation within 7 days from the date of order . Thereafter for the first year , there will be no refund /cancellation allowed. From 2nd year onwards if the "client" any time prefers not to continue may decide not to renew their contract by informing nissi 60 days in advance before the expiry. When a new customer is inducted, Nissi creates a big infrastructure to support his software and pay for it in advance so , once its all done its not possible for us to refund so we maintain this no-refund-policy.
6. Database maintenance and backups :-Nissi will provide back up and maintenance. our staff will take daily back up and restore it as and when needed. In fact the back up is also taken automatically from the cloud server to another cloud server so that extra caution is taken on the back ups. The back up of customer data is provided to customers in xl format if customers would like to cancel their subscription with nissi and shift to some other vendor. This xl back up customers can take and use it as they please. In case of customers need the back up in any specific format, then the cost of conversion of the same will cost extra .Just to note here about the data back up, we have never lost any data of customers for the past 11 years not even once.
7. Errors and Omissions exempted
Lioncrm.com.com is a software product that has been under constant improvement for 10 years plus. Hence Lioncrm.com.com is having thousands of "minute usage conve-niences". This product has been in continuous use and continuous development by Nis-si�s own market research and also by our customers for their specific minute needs for almost 10 long years.
- a.Improved the profitability our customers
- b. convenience of customers
- c. Improved the control of their business
- d. Provided huge savings on wastage materials
- e. Plugged the loop holes
- f. And many more.
We are sure the quotation and the terms of us are very transparent, clear to you. We are also sure that we have given you an excellent deal and excellent solution for growth and great cost saving for your company. We are sure once the software is fully implemented and used, it will give a huge saving and control over the business and huge reduction of cost of operation and improve customer satisfaction. We are looking forward to serve you as early as possible.
User License manager
Nissi Infotech Pirvate Limited
Product website :- www.lioncrm.in
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