In lioncrm is a very unique product because it combines both telemarketing management and leads management.
In lioncrm you can control all the telemarketing activities and turn all your contacts into leads when you feel that particular customer is interested in your product.
Admin user will assign the contacts and leads to the different users and all the activities of the other users can be tracked or monitored by the admin.
Call history facility will help you in finding the calls made by the users; this will help in finding the progress of the telemarketing.
Dashboard facility will help reminding the users on the callback and appointment details as soon as they login.
Each user's call back and appointment details will be displayed on their Calendars as well and this will help them know their schedules.
There is also a reminder facility for all the appointments /callbacks and this will help you in making the arrangement on time by sending you reminders.
In Lion CRM you can mark the contacts as Priority, Call back, and DNC etc. User can also classify the contacts like Positive, Negative, Callback etc.
Once the leads are created it is very important to follow up on those in order to turn them into business. Lion CRM will help in tracking all those follow up activities by allowing the employees to add the actions they take on the leads /enquiries.
User can add any kind of follow up events like Meeting, Calls, and Mails.